At AMAD ITSM, we understand the importance of customer satisfaction. Our refund and returns policy allows for a hassle-free experience, ensuring your peace of mind when making a purchase.
Refund Eligibility: Our refund and returns policy lasts for a duration of 30 days from the date of purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange. Refunds are only applicable if the service has not yet commenced or is in the process of being initiated.
Return Criteria: To be eligible for a return, the service must not have commenced, and it should remain unused. Additionally, the service should be in the same condition as when you received it, and it must be in its original packaging.
Non-Returnable Items: Certain products are exempt from being returned, including perishable goods, intimate or sanitary items, hazardous materials, and downloadable software products.
Partial Refunds: In certain situations, only partial refunds may be granted. This includes items with obvious signs of use, opened software packages, or items not in their original condition.
Refund Process: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund via email. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a specified timeframe.
Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account and contact your credit card company or bank for further assistance.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange your item, please contact us via email, and we will guide you through the process.
Shipping Returns: To return your product, please mail it to our physical address provided. You will be responsible for paying for your shipping costs, and shipping costs are non-refundable.
Trackable Shipping: For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proper tracking.
Contact Us: For any questions or assistance regarding refunds and returns, please don’t hesitate to contact us at [email protected].
Thank you for choosing AMAD ITSM. Your satisfaction is our priority.
